Privacy Policy

📄 Introduction

Welcome to ggb99, Bangladesh's trusted online casino and sports betting platform. At ggb99, we are committed to protecting the privacy and security of all players who access our services at https://ggb99.bet. This Privacy Policy explains what personal data we collect, why we collect it, how we use it, and the choices you have regarding your information.

By registering an account, accessing, or using ggb99's platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, you should discontinue use of our platform immediately.

This policy applies to all users accessing ggb99 from Bangladesh and any other jurisdiction. We serve players across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, Cox's Bazar, and beyond.

📥 Information We Collect

ggb99 collects personal information in two primary ways: directly from you when you register or interact with our platform, and automatically through technical systems as you use our services.

Information You Provide Directly

• Full name, date of birth, and nationality as provided during registration
• Email address, mobile phone number (including bKash/Nagad-linked numbers), and residential address
• Government-issued identity documents such as National ID (NID), passport, or driver's license — required for KYC verification
• Account credentials (username, hashed password) and account preferences
• Communications you send to our customer support team, including chat logs and email correspondence

Information Collected Automatically

• IP address, device type, operating system, and browser version
• Geolocation data (country and city level) derived from your IP address
• Pages visited, features used, session duration, and clickstream data on our platform
• Cookie identifiers, analytics tracking IDs, and device fingerprint data

⚙️ How We Use Your Information

ggb99 uses your personal data strictly for the purposes described in this policy. We do not process data for purposes incompatible with those disclosed here. Specifically, we use your information to:

• Create and manage your ggb99 account, verify your identity, and process deposits and withdrawals
• Provide customer support and respond to your queries, complaints, or requests
• Detect and prevent fraud, money laundering, underage gambling, and other prohibited activities
• Improve platform performance, game selection, and user experience based on aggregated analytics
• Send service-related notifications such as transaction confirmations, security alerts, and policy updates
• Comply with applicable legal and regulatory obligations, including anti-money laundering (AML) requirements

Where you have provided consent, we may also use your contact details to send you information about relevant promotions, bonuses, or platform updates. You can opt out of marketing communications at any time by contacting our support team.

🪪 KYC and Identity Verification

As part of our responsible gaming and anti-fraud obligations, ggb99 requires all players to complete a Know Your Customer (KYC) identity verification process before processing withdrawals above certain thresholds. This is an industry-standard practice to ensure platform safety for all users.

During KYC, you will be asked to submit scanned or photographed copies of government-issued identity documents. These documents are stored securely and are used solely to verify your identity and confirm your eligibility to use our platform.

Players who are under 21 years of age are strictly prohibited from registering or using ggb99. If our KYC process reveals a player to be underage, the account will be immediately suspended and any funds returned in accordance with our Terms and Conditions.

💳 Payment Data and Financial Information

ggb99 processes deposits and withdrawals primarily through Bangladeshi mobile financial services including bKash, Nagad, Rocket, and Upay, as well as international card and bank transfer options. We take the security of your financial information extremely seriously.

Specifically, regarding payment data, ggb99 follows these practices:

• We store only the last four digits of mobile wallet numbers, masked for display purposes
• Full account or card numbers are never retained on our servers
• Transaction records (amount, timestamp, payment method type) are stored for compliance and dispute resolution purposes
• Payment processing partners operate under their own privacy policies and security frameworks

All payment data in transit between your device and our platform is protected with SSL/TLS encryption. We recommend players use only their own registered payment accounts when transacting on ggb99.

🤝 Sharing of Your Information

ggb99 does not sell, rent, or trade your personal data to third parties. However, in limited and specific circumstances, we may share your data with trusted partners and authorities as described below.

Service Providers

We engage third-party service providers who assist in operating the platform, processing payments, conducting identity verification, and providing analytics. These providers are contractually bound to handle your data in compliance with privacy standards and may only use your data as instructed by ggb99.

Legal and Regulatory Authorities

We may be required by law to disclose certain personal data to regulatory bodies, law enforcement agencies, or courts. In such cases, we will comply with the legal obligation while informing you where permitted. Any such disclosure will be limited to the minimum data required to meet the legal obligation.

Business Transfers

In the event of a merger, acquisition, or asset sale involving ggb99, your personal data may be transferred as part of that transaction. You will be notified via the email address associated with your account before any such transfer takes place and before your data becomes subject to a materially different privacy policy.

🍪 Cookies and Tracking Technologies

ggb99 uses cookies and similar tracking technologies to improve platform functionality, personalise your experience, and gather analytics. The types of cookies we use include:

• Essential cookies — strictly necessary for the platform to function (session management, login state, security tokens); these cannot be disabled
• Analytics cookies — collect aggregated data about how users interact with the site, helping us improve performance and navigation
• Preference cookies — store your settings such as language preference and display options for a more personalised visit

You can manage or disable non-essential cookies through your device or browser settings at any time. Please note that disabling certain cookies may affect the performance or availability of some platform features.

⏳ Data Retention

ggb99 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. The length of time we retain data depends on the type of data and the purpose for which it is held.

In general, account data and transaction records are retained for a minimum of five years following account closure to comply with anti-money laundering regulations. KYC documents may be retained for up to seven years. Marketing consent records are retained for the duration of your consent plus a reasonable period thereafter.

⚖️ Your Rights and Choices

As a user of ggb99, you have meaningful rights regarding your personal data. We respect these rights and have processes in place to handle your requests promptly and transparently.

• Right of access — you may request a copy of the personal data we hold about you at any time
• Right to rectification — if any data we hold is inaccurate or incomplete, you have the right to request its correction
• Right to erasure — subject to legal retention requirements, you may request that we delete your personal data
• Right to restrict processing — in certain circumstances, you may ask us to limit how we use your data
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact our support team using the details provided at the bottom of this page. We will respond to your request within 30 days. Please note that we may need to verify your identity before processing certain requests.

🔒 Data Security

ggb99 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security infrastructure includes SSL/TLS encryption for all data in transit, secure encrypted storage for data at rest, access controls and role-based permissions for internal staff, regular security audits and vulnerability assessments, and monitoring systems to detect and respond to anomalous activity.

While we take every reasonable precaution to protect your data, no method of electronic transmission or storage is 100% secure. If you suspect unauthorised access to your ggb99 account, please contact our support team immediately at [email protected].

🚸 Children's Privacy and Age Restriction

ggb99 is an online gambling platform strictly intended for adults aged 21 and above. We do not knowingly collect, store, or process personal data from individuals under the age of 21. Our platform includes age verification measures during registration and KYC to enforce this restriction.

If you are a parent or guardian and believe that a minor has registered or provided personal data to ggb99 without your consent, please contact us immediately at [email protected]. We will promptly investigate the matter, close the account if confirmed, and ensure any personal data is securely deleted.

🔄 Changes to This Privacy Policy

ggb99 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or through a prominent notice on the platform.

Your continued use of ggb99 following the posting of any changes constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we are protecting your data.

📬 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ggb99 handles your personal data, please do not hesitate to get in touch with our dedicated support team. We aim to respond to all privacy-related enquiries within 30 days.

Our support team is available to assist players from across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, and all other regions. We are committed to handling every privacy enquiry with professionalism, care, and full confidentiality.